Are operational variables putting your business at risk?

Conducted by OnePoll, this report reveals the behaviors and learning preferences of over 1,000 frontline workers.

Learn how staff to manager-level workers manage their day and gain insights into the root causes for potential breakdowns in your customer experience process.

Download No Box Left Unchecked: Frontline Worker Behavior and Habits Survey

Missed tasks and steps led to >

62%

received customer complaints

58%

broke equipment

57%

someone got hurt

BETTER TOGETHER
Learning + Doing

Leaders need to be able to control the variables that put businesses at risk. Employees need the opportunity to learn corrective actions and create positive behaviors all while performing their jobs correctly. Training programs are only effective if done correctly in the moment, on the floor, when it matters the most. And smart devices and automation tools only account for errors that are near or imminent.

By managing operational checklists out of your Wisetail platform, OnTrack helps organizations stay ahead of risks by controlling variable and creating a proactive approach to everyday operations. The easy-to-use checklist solution helps improve day-to-day efficiency by standardizing processes across all locations, helping to account for human error by providing task reasoning in the flow of work. Admins can quickly identify trends and gaps, and provide corrective action in the Wisetail platform. As a result, productivity and efficiency increase, and employees are empowered to do their job correctly.

Accelerate Productivity

Upskill team members faster and reduce costs associated with inefficient operations. Mobile-first interface allows team members to access lists wherever they need them.

Create, manage and organize activities by priority, location, and due date.
Mobile-first interface allows teams members to access lists wherever they are needed.

Deliver Consistency

Create consistent guest experiences across all locations when you schedule, assign and notify team members of activities and checklists, eliminating the risk of “I forgot” and “what’s next.”

Powerful checklist permissions deliver responsibilities into the hands of the assigned teams.
Collaborative checklist features help get more work done the right way.

Create Accountability

Empower employees to learn positive behaviors and do what is expected. Build a culture that values accountability and consistency, contributing to your overall goals.

See and ensure compliance of completed activities with media uploads.
Achieve desired results with centralized LMS training and communication capabilities.

Improve Insights

Monitor, make informed decisions, and identify additional required training with reporting capabilities. Show regulatory compliance with digital records of activities.

Use insights to identify additional training opportunities when you measure compliance.
Manage errors effectively when you understand the root cause.